Refund policy

Last Updated : July 17, 2026

Thank you for shopping with Design By Nissa! We are proud to share our human-crafted original art, maximalist home décor, and festival apparel with you.

Please read our official guidelines below to see how our hybrid studio production model affects returns, refunds, and shipping.

Original Handcrafted Artwork

All sales of one-of-a-kind physical art (including texturized acrylic mirrors and metallic transfer foil paintings) handcrafted in our Cleveland, Ohio studio are strictly final. Because these are unique, individual physical pieces, they are sold as-is and cannot be returned, exchanged, or replaced.

Made-to-Order Merchandise (Apparel & Home Décor)

We do not hold bulk inventory for our festival gear, tech accessories, and home goods. Every single item in these collections is custom-printed and sewn specifically for you through our print-on-demand partner as soon as you place your order.

  • No Returns or Exchanges: Because items are custom-made to order, we do not offer returns or exchanges if you experience buyer’s remorse, or if you accidentally select the wrong size, color, or style variation.

  • Size Guides: Please consult the detailed size guides provided in the product descriptions before making your purchase to ensure a proper fit. If you have any questions regarding dimensions prior to checkout, please contact us.

Damaged or Defective Items

We take quality control very seriously. If an item arrives misprinted, damaged in transit, or structurally defective, we will correct it by issuing a free replacement or a full refund.

How to Report a Defect:

  1. Deadline: You must contact us within 14 days of the confirmed product delivery date.

  2. Requirements: Email us via our website Contact Page. You must provide your Order Number and a clear, well-lit photo showing the damage or printing defect.

  3. Upon verification, we will process your replacement or refund as quickly as possible.

Lost, Stolen, or Split Packages

  • Split Shipments: Please note that apparel, home goods, and original art ship from different locations. If you order a mix of items, your order will arrive in split shipments. If half your order is missing, the rest is safely on the way.

  • Lost in Transit: If a carrier completely loses your package in transit, you must contact us no later than 14 days after the estimated delivery date. Once the carrier verifies the loss, we will cover the cost of reprinting and shipping a replacement to you.

  • Stolen / Delivered but Missing: If carrier tracking logs state that your package was successfully delivered to your address, but you cannot locate it, please coordinate directly with your neighbors or your local carrier branch. Design By Nissa is not legally or financially responsible for packages that are stolen or go missing after the carrier has officially marked them as delivered.

Need Help?

If you have any remaining questions about your order trajectory, fulfillment times, or our studio policies, please reach out directly through our website Contact Page.