Refund policy
Last Updated : September 23, 2026
Thank you for shopping with Design By Nissa! We are proud to share our human-crafted original art, maximalist home décor, and festival apparel with you.
Please review the guidelines below to understand how our hybrid studio production model affects order changes, returns, refunds, and shipping.
Order Changes and Cancellations
Orders cannot be canceled after they are placed. Made-to-order merchandise may be submitted to our production partner immediately, and original artwork may be reserved for fulfillment as soon as checkout is completed.
Customers cannot add or remove products, change quantities, switch product variants, or change shipping methods after placing an order.
Within 2 hours after checkout, the self-service order-editing option may allow you to:
- Update eligible shipping-address details
- Add or update an order note
- Apply an eligible discount code
If an accepted discount reduces your order total, the applicable difference will be refunded to your original payment method.
Please review your products, quantities, sizes, colors, styles, shipping method, and other selections carefully before completing checkout. Product selections cannot be changed after the order is placed.
Original Handcrafted Artwork
All sales of one-of-a-kind physical art, including texturized acrylic mirrors and metallic transfer foil paintings handcrafted in our Cleveland, Ohio studio, are final.
Because these are unique, individual physical pieces, they are sold as-is and cannot be canceled, returned, exchanged, or replaced. This does not limit your ability to report an item that arrives damaged in transit.
Made-to-Order Merchandise, Apparel and Home Décor
We do not hold bulk inventory for our festival gear, tech accessories, apparel, and home goods. Each item in these collections is custom-printed, cut, sewn, or otherwise produced specifically for you through our print-on-demand production partner.
Orders may be submitted for production immediately after checkout. For this reason, orders cannot be canceled and products cannot be added, removed, exchanged, or changed after the order is placed.
No Returns or Exchanges
Because these products are custom made to order, we do not accept cancellations, returns, or exchanges for buyer’s remorse or because the customer selected the wrong product, quantity, size, color, style, or other product variation.
Please review all product details and order selections carefully before completing your purchase.
Size Guides
Please consult the detailed size guides provided in the product descriptions before making your purchase to help ensure the correct fit. If you have questions about sizing or dimensions before checkout, please contact us.
Damaged, Defective, or Misprinted Items
We take quality control seriously. If an item arrives misprinted, damaged in transit, or structurally defective, please contact us so we can review the issue.
After verification, we will provide a free replacement or a full refund, as appropriate.
How to Report a Problem
- Deadline: Contact us within 14 days of the confirmed delivery date.
- Contact method: Send your request through our website Contact Page.
- Required information: Include your order number and a clear, well-lit photo showing the damage, defect, or printing issue.
Please do not return an item unless we provide return instructions. After verifying the claim, we will process the approved replacement or refund as quickly as possible.
Shipping-Address Errors
Customers are responsible for providing a complete and accurate shipping address.
Eligible address details may be corrected through the self-service order-editing option within 2 hours after checkout. However, because orders may be submitted for fulfillment immediately, an address change is not guaranteed to reach the production or shipping partner before the order is processed.
Design By Nissa is not responsible for replacing or refunding an order delivered to an incorrect address entered by the customer. Additional production and shipping charges may apply if an order must be remade or reshipped because the customer provided an incomplete or incorrect address.
Lost, Stolen, or Split Packages
Split Shipments
Apparel, home goods, and original artwork may be produced and shipped from different locations. If your order contains multiple product types, the items may arrive in separate packages at different times.
If only part of your order arrives, please review the tracking information associated with each shipment before reporting an item as missing.
Packages Lost in Transit
If a carrier loses your package in transit, contact us no later than 14 days after the estimated delivery date.
After the carrier verifies the loss, we will cover the cost of producing and shipping an eligible replacement. If replacement is not possible, we may issue a refund instead.
Packages Marked as Delivered but Missing
If carrier tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, the delivery location, and your local carrier branch.
Design By Nissa is not responsible for packages that are stolen or go missing after the carrier has confirmed delivery to the address provided with the order. We will, however, provide available shipment information to help you investigate the delivery with the carrier.
Refund Method and Timing
Refunds resulting from eligible discount adjustments, approved damage or defect claims, or verified shipping issues will be issued to the original payment method.
After a refund is issued, your bank, credit card company, or other payment provider may require additional processing time before the refund appears in your account. These processing times are controlled by the payment provider.
Need Help?
If you have questions about an order, fulfillment timing, shipment, or Design By Nissa’s studio policies, please contact us through our website Contact Page. Include your order number whenever possible so we can assist you more efficiently.
