Terms of service

Last Updated: June 26, 2026

1. Introduction

Welcome to Design By Nissa (the “Site”). These Terms and Conditions govern your use of designbynissa.com and the purchase of products from our shop. By accessing this website or purchasing art, apparel, or digital goods, you agree to be bound by these terms.

The Site is owned and operated by Nissa Askew (“we,” “us,” or Our”), located in the Cleveland, Ohio area.

2. Products & Services

  • 2.1 Handmade Art (Mirror & Foil Works): Our original artworks are handmade in our Cleveland studio. Due to the physical nature of materials like acrylic mirror, foil cardstock, and heavy texture detailing, minor variations may occur. These are not defects but inherent, human fingerprints of unique, handcrafted art. Colors may vary slightly from what you see on your screen due to monitor calibration and the highly reflective nature of the materials.

  • 2.2 Made-to-Order Merchandise (Apparel & Home Decor): We partner with third-party production providers (including Printify) to custom-fulfill our apparel and home goods. These items are made-to-order specifically for you as soon as you place your order.

    • Sizing: Please review the size charts provided on each product page carefully before ordering. Since these items are strictly custom-made, we cannot offer exchanges or returns for sizing errors or buyer's remorse.

    • Printing: Direct-to-Garment (DTG) printing may have a slightly different texture or color vibrancy than traditional screen printing. This is standard across the apparel industry.

  • 2.3 Digital Downloads: Digital products (such as printable art files) are delivered instantly via email. Due to the nature of digital files, all sales of digital goods are final and non-refundable.

3. Orders & Payment

We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email address provided at the time the order was made.

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part thereof) without notice at any time.

4. Shipping & Delivery

  • 4.1 Split Shipments: Because we operate a hybrid shop, your order may arrive in multiple packages.

    • Original Art: Ships directly from our studio in Cleveland, Ohio.

    • Apparel/Home Decor: Ships directly from our integrated print providers (locations vary across the USA).

  • 4.2 Processing Times:

    • Ready-to-Ship Art: Typically leaves our studio within 3–5 business days.

    • Print-on-Demand: Production typically takes 2–7 business days before shipping handlers pick it up.

  • 4.3 International Shipping: We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the exclusive financial responsibility of the customer (tariffs, taxes, duties, etc.).

5. Returns & Refunds

  • 5.1 Made-to-Order Items: Since apparel and home goods are made strictly to order, we do not accept returns or exchanges for buyer’s remorse or size selection errors.

    • Damaged/Defective Items: If your item arrives damaged or with an evident print error, please contact us at hello@designbynissa.com within 14 days of delivery with your order number and a clear photo of the issue. Verified structural defects will receive a free replacement or a refund.

  • 5.2 Original Art: All sales of original studio artwork are final unless the item arrives damaged in transit by the carrier.

    • Damage in Transit: If your original artwork arrives damaged, please photograph the external packaging and the damage immediately and contact us within 14 days of delivery so we can file a formal claim with the carrier and resolve the issue.

  • 5.3 Commissions: Custom commissions require a non-refundable deposit. Once the final layout design is approved and studio production begins, the remaining balance is non-refundable.

  • 5.4 Lost Packages: If carrier tracking state that your package was successfully delivered but is missing, Design By Nissa is not legally or financially responsible for the theft. If a package is completely lost in transit prior to a delivery confirmation, contact us within 14 days of the estimated delivery date so we can authorize a carrier trace and issue a replacement.

6. Intellectual Property & Website Content

  • Original Artwork: All original handmade artwork, designs, and digital prints sold by Design By Nissa are the exclusive intellectual property of Nissa Askew and are protected by United States and International copyright laws. Purchasing a physical piece of art or digital download does not transfer the copyright to the buyer. You may not reproduce, scan, alter, or resell reproductions of the artwork without express written permission from the artist.

  • Website Assets & AI Transparency: To provide an engaging shopping experience, some supplementary website materials—such as lifestyle product mockups, background staging images, and website copy—may be generated or enhanced using Artificial Intelligence tools. These specific promotional assets are utilized strictly for display purposes and do not alter the fully original, human-crafted nature of the physical and digital artwork sold by Design by Nissa.

7. Limitation of Liability

Design By Nissa shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Design By Nissa has been advised of the possibility of such damages.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law provisions. Any legal actions related to this platform must be handled within the jurisdiction of the state of Ohio.

9. Customer Reviews & Communications

  • 9.1 Review Invitations: By purchasing from Design By Nissa, you agree that we may send you an automated email invitation to review your order. These invitations are sent via verified automation platforms to help us improve our products. You can opt-out of these communications at any time by clicking the “Unsubscribe” link at the bottom of any review email.

  • 9.2 User-Generated Content: If you submit a review, including any text or photos of your art or apparel, you grant Design By Nissa a non-exclusive, royalty-free, perpetual right to display that content on our website and social media channels for marketing purposes. You represent that you own all legal rights to any media you upload. We reserve the right to remove any reviews that are off-topic, fraudulent, or offensive.

  • 9.3 Data Sharing: To fulfill review requests and maintain shop transparency, basic customer details (name, email address, and order contents) are securely shared with our standard e-commerce feedback integrators. This data is handled in accordance with privacy compliance guidelines and is used strictly for gathering feedback on your purchase.

10. Contact Information

Questions about the Terms and Conditions should be sent to us at: